Terms and Conditions The Service:ScuolaScuola will provide educational services to you ("the services") via the web site www.scuolascuola.com in accordance with the terms and conditions of this Agreement. The Services are described in full on the Website, and you should check that the Services are suitable for your needs prior to registration/payment. You acknowledge that ScuolaScuola cannot guarantee that the services will always be available to you, owing to the nature of the internet.Use of Website services: On registration you will be asked to put in your email (username) and choose a password to use for access to the classrooms and Study tool areas. Your password is personal to you and must not be used by anyone other than you. Payment of fees:Payment is made through a secure payment system SSL either by CREDIT CARD PAYMENT, PAYPAL, or INTERAC e-mail MONEY TRANSFER. You hereby authorise ScuolaScuola to debit your credit card with the lessons fee immediately and then you will have immediate activation to the service. All Bank transfer payments to be paid as per instructions through the site. The fees on the website remain valid until amended by ScuolaScuola.Recording of online synchronous classes:At the ScuolaScuola, online synchronous group classes are recorded to accommodate the needs of learners who wish to review and/or cannot attend the synchronous class. Instructors have received training on how to:Run and record an online synchronous class using the available videoconferencing services approved by ScuolaScuola.Store the respective recording in a cloud storage service or tool approved by ScuolaScuola.Share the respective recording with registered learners via the Student Portal, using a procedure that will ensure the recording cannot be downloaded.Access to recordings of online synchronous classes is only available to learners enrolled in the respective course with a valid Username and Password. Once these credentials have expired, learners will lose access to these recordings.The intellectual property of the course videos and materials belong to ScuolaScuola and/or other sources depending on the specific facts of each situation, and are protected by copyright. Students are not to download, copy, or share any course or student materials or videos without the explicit permission of the instructor.Cancellation Policy:GROUP CLASSES1) INTRO LEVEL: All requests for full refunds on INTRO LEVEL group classes (minus a non-refundable fee of $50) must be submitted to ScuolaScuola by email and received at least 10 business days prior to the scheduled first day of class. 2) BEGINNER LEVEL and UP: If attendance for any BEGINNER LEVEL and UP is confirmed by you, no refund is allowed in any circumstance if notified after 24 hours of said confirmation.3) Make-up classes are included in the cost of the group courses unless specified upon enrollment. 4) We may reschedule the start date of a course for a week if we haven’t reached the minimum number of students. You will always be informed of the change.5) If you purchase a course/class for another person, you are the person who holds responsibility on behalf of such a person.6) ScuolaScuola reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.7) ScuolaScuola reserves the right to cancel a student’s enrollment if their behavior is not considered proper or safe for both attendees and the teacher.8) If you sign up for a group course in which only one or two students remain for any given reason, the class will change to 90 minutes as the curriculum to cover will be completed in less time.9) IN PERSON CLASSES: We are not offering them at the moment, but we will resume soon.10) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson including parents/guardians. * Please Note: “If attendance for any level INTRO and up OR a new set of private classes is officially confirmed, no refund is allowed if notified after 24 hours”PRIVATE CLASSES 1) Private class packages must be used within 60 days from the last attended class and will expire after 6 months from purchase. No refund is allowed in any circumstance.2) The fee for private lessons is charged in full if cancellation is made less than 24 hours in advance. Your cancellation must be received during business hours (9AM to 7PM) in order to be considered.3) ScuolaScuola reserves the right to reassign teachers after a course has started if unforeseen circumstances occur.4) If you don’t like your first class, we will assign you a new teacher and waive that class. We allow up to two change of teachers5) If classes are suspended by the student for any reason for longer than 60 days, or if you cancel 3 consecutive classes, ScuolaScuola reserves the right to reassign teachers and time slots.6) IN PERSON CLASSES: We are not offering them at the moment, but we will resume soon.7) ONLINE CLASSES: No attendees other than the registered student are allowed during the lesson including parents/guardians.EVENTS 1) Non-exchangeable and non-refundable in any circumstance.2) Change of dates are not allowed but if we can accommodate, we will try to help you based on our third party – The host – availability)Translations When a project is commissioned, the order can’t be canceled unless the cancellation email is received within 15 minutes.